Privacy Policy

Introduction

Welcome to Sokoloko, your trusted neighborhood retail store in Kibutha. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

1. Information We Collect

Personal Information

When you register for an account or use our services, we may collect:

• Name and contact information (email address, phone number)
• Delivery address and location information
• Payment information (processed securely through third-party payment processors)
• Order history and preferences

Automatically Collected Information

• Device information (device type, operating system, unique device identifiers)
• Usage data (app features used, time spent on app, interaction patterns)
• Location data (with your permission) for delivery services
• Log data (IP address, browser type, pages visited)

2. How We Use Your Information

We use the collected information for the following purposes:

• Process and fulfill your orders
• Provide delivery services to your specified location
• Communicate with you about orders, deliveries, and promotions
• Improve our app functionality and user experience
• Personalize your shopping experience
• Prevent fraud and ensure security
• Comply with legal obligations
• Send you promotional offers and deals (with your consent)

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Delivery Personnel: To fulfill your orders
• Payment Processors: To process your payments securely
• Service Providers: Who assist in operating our app and business
• Legal Authorities: When required by law or to protect our rights

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission
• Secure storage systems with access controls
• Regular security assessments and updates
• Employee training on data protection

However, please note that no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from promotional emails and notifications
• Location Services: Disable location tracking through your device settings

To exercise these rights, please contact us using the information provided below.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Order history and transaction records are retained for accounting and legal compliance purposes.

7. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: