Privacy Policy
We are committed to protecting your privacy and ensuring the security of your personal information.
Welcome to Sokoloko
Welcome to Sokoloko, your trusted neighborhood retail store in Kibutha. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
Information We Collect
Personal Information
When you register for an account or use our services, we may collect:
- Name and contact information (email address, phone number)
- Delivery address and location information
- Payment information (processed securely through third-party payment processors)
- Order history and preferences
Automatically Collected Information
- Device information (device type, operating system, unique device identifiers)
- Usage data (app features used, time spent on app, interaction patterns)
- Location data (with your permission) for delivery services
- Log data (IP address, browser type, pages visited)
How We Use Your Information
We use the collected information for the following purposes:
- Process and fulfill your orders
- Provide delivery services to your specified location
- Communicate with you about orders, deliveries, and promotions
- Improve our app functionality and user experience
- Personalize your shopping experience
- Prevent fraud and ensure security
- Comply with legal obligations
- Send you promotional offers and deals (with your consent)
Information Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Delivery Personnel: To fulfill your orders
- Payment Processors: To process your payments securely
- Service Providers: Who assist in operating our app and business
- Legal Authorities: When required by law or to protect our rights
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data during transmission
- Secure storage systems with access controls
- Regular security assessments and updates
- Employee training on data protection
However, please note that no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Opt-out: Unsubscribe from promotional emails and notifications
- Location Services: Disable location tracking through your device settings
To exercise these rights, please contact us using the information provided below.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Children's Privacy
Our services are not intended for children under 18. We do not knowingly collect personal information from children. Contact us immediately if you believe we have collected such information.
Policy Changes
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy and updating the "Last updated" date.
Consent
By using our app and services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: